Contact Us

Contact

How Can We Help?

Questions about your equipment order, product specs, or need guidance choosing the right machine for your space? We are ready to help.

Most messages answered within 1 business day
Reach Us

Choose Your Preferred Channel

Email

support@fitnessbodyinnovations.com
Replies within 24 hours

Phone

+1-877-837-7063
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions

How long does shipping take for large equipment?

Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days within the Continental U.S. Total delivery is generally 6 to 11 business days from order date. Every shipment includes tracking so you can monitor your equipment in transit.

Is shipping really free on treadmills and leg press machines?

Yes, we offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii. This applies to our full-size equipment including treadmills, home gyms, and rowing machines with no order minimum required.

What is your return policy on fitness equipment?

We want you to be completely satisfied with your purchase. If your equipment arrives damaged or does not meet your expectations, please contact our team within the timeframe outlined in our Returns Policy. We will work with you to arrange a return or exchange.

Can I exchange a machine for a different model?

Exchanges are handled on a case-by-case basis depending on the product condition and availability. Contact our support team with your order number and we will walk you through the options available for your specific situation.

How do I choose between a rowing machine and a stationary bike?

Rowing machines engage both upper and lower body muscle groups and tend to require more floor space, while stationary bikes focus primarily on lower body and have a smaller footprint. Consider your available space, training goals, and whether you prefer seated or full-body movement. Feel free to message us for personalized guidance.

What are the dimensions and weight capacity of your home gyms?

Each product listing includes detailed specifications such as assembled dimensions, weight capacity, and required ceiling height. If you need measurements not listed on the product page, send us a message with the specific model and we will get you the exact specs.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Order Status & Tracking
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Availability

Business Hours

Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Fast Response

Our team replies to every inquiry within one business day so you are never left waiting.

Secure Checkout

Your payment and personal information are protected with industry-standard encryption at every step.

Free Shipping

Most orders ship free within the Continental U.S. with full tracking included on every package.

Owned & Operated

Owned and operated by Fitness Body Innovations from Phoenix, AZ, serving customers directly.